Refund Policy

Last updated: March 9, 2026

1. Subscription Billing

Cognistrom LLC offers subscription-based services billed on a monthly or annual basis. By subscribing to our Services, you agree to the billing terms described in this Refund Policy.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers. If you are not satisfied with our Services within the first 30 days of your initial subscription, you may request a full refund. To request a refund:

  • Contact our support team at info@cognistrom.com within 30 days of your initial purchase
  • Include your account email address and order details in your request
  • Our team will process your refund within 5-10 business days

3. Refund Eligibility

  • 30-Day Guarantee: Full refund available within 30 days of initial subscription
  • Annual Subscriptions: Pro-rated refunds may be available for annual plans upon request
  • Technical Issues: If you experience persistent technical issues that prevent you from using the Service, please contact support before requesting a refund

4. Non-Refundable Items

The following are not eligible for refunds:

  • Requests made after the 30-day guarantee period
  • Promotional or discounted subscriptions
  • Add-on features or upgrades purchased separately
  • Custom development or integration services
  • Third-party services or products

5. Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period
  • You will not be charged for subsequent billing cycles
  • You will retain access to the Services until the end of your paid period

6. How Refunds Are Processed

Refunds are processed using the original payment method. Depending on your payment provider, it may take 5-15 business days for the refund to appear in your account. We will send you a confirmation email once your refund has been processed.

7. Stripe Payment Processing

All payments are processed through Stripe, Inc. ("Stripe"). Refunds are processed in accordance with Stripe's policies. By using our Services, you acknowledge that refund processing may be subject to Stripe's terms and conditions.

8. Subscription Upgrades/Downgrades

If you upgrade your subscription, the difference will be charged immediately. If you downgrade your subscription, the change will take effect at the start of your next billing cycle, and no partial refunds will be issued for the remaining period.

9. Chargebacks

Before initiating a chargeback, please contact our support team to resolve any issues. We reserve the right to dispute any chargebacks and provide evidence of service delivery. Initiating a chargeback for a valid subscription may result in account suspension or termination.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

Cognistrom LLC
Email: info@cognistrom.com
United States